Cancellation Policy

Updated On: 8/15/2023


At Coke Photography, we understand that unforeseen circumstances may arise, leading to the need for cancellations or rescheduling of photography sessions. We value our clients' time and commitment and strive to provide the best service possible. To maintain fairness and uphold the quality of our services, we have developed the following cancellation policy:


1. Cancellation by the Client:

a. If the client wishes to cancel a scheduled photography session, they must provide written notice via email or through our official communication channels (website, booking email, phone call, etc.) as soon as possible.

b. The following cancellation fees will apply based on the notice period:

  • If the cancellation is made more than 24 hours before the scheduled session: No cancellation fee. The client will receive a full refund of any payments made.
  • If the cancellation is made less than 24 hours and before the scheduled session and the photographer is not onsite: 50% of the total agreed-upon cost will be refunded to the client. The photographer will keep the other 50% as a cancellation fee.
  • If the cancellation is made when the photographer is onsite: 100% of cost will be forfeited and not be refunded.


2. Rescheduling by the Client:

a. If the client wishes to reschedule a photography session and provides written notice within a reasonable time frame (24 hours before the session), we will do our best to accommodate the new date and time without any additional charges. It is the clients responsibility to make all attempts to contact the photographer through any means (email, phone calls, messages through the booking website).

b. However, if the client reschedules multiple times or fails to provide sufficient notice, additional charges may apply, subject to the photographer's discretion.


3. Cancellation by the Officials (Sports photography only):

a. If the photography session was cancelled by the officials before it commences, the photographer will offer the client the option of a full refund of any payments made for the photography services

b. Alternatively, if the client prefers, the photographer will work with them to reschedule the photography session to another available date and time without any additional charges. We will do our best to accommodate the new date and time without any additional charges. It is the clients responsibility to make all attempts to contact the photographer through any means (email, phone calls, messages through the booking website).

c. If the client does not inform the photographer before the event starts and the photographer is onsite, then the 100% of the cost photography session will be forfeited and a reschedule will not be possible.

d. In the rare event that the photography session is cancelled by the officials during the photography session, then the photographer will work with them to reschedule the photography session to another available date and time without any additional charges.


4. Cancellation by the Photographer:

a. In the unlikely event that the photographer needs to cancel the scheduled session due to unavoidable circumstances (e.g., illness, family emergency, equipment failure), the photographer will notify the client immediately and make every effort to reschedule the session at a mutually agreeable time.

b. If rescheduling is not possible, the client will receive a full refund of any payments made, and the photographer will not be held liable for any further compensation.


5. Extreme Circumstances:

In case of force majeure (unforeseeable) events beyond both parties' control (e.g., natural disasters, extreme weather conditions, civil unrest), the cancellation policy may be waived, and the client will be entitled to a full refund or rescheduling without any additional charges.


By engaging our photography services, the client acknowledges and agrees to the terms outlined in this cancellation policy. We encourage open communication and understanding between the client and the photographer to ensure a smooth and enjoyable photography experience.


Please note that the specific details of the cancellation policy, including the notice periods and associated cancellation fees, can be adjusted as per the photographer's preferences and industry norms. Changes to the cancellation policy can occur with out notice.